Please talk to your partner success manager if you want to create an account on our partner store. You will be sent a link asking to activate your account and create a password. You will then be able to log on and browse the Web Summit partner store.
Yes, it is possible to create more than one account if multiple parties will be ordering for the same partner. The same ID can be used to set up the accounts for the different stakeholders e.g., an internal team, contractor and stand builder may all have accounts for the same partner. Please talk to your partner success manager if you want to create another account on our partner store.
Once you proceed to the checkout you will be taken to the customer information page. Here your customer account address will automatically populate the billing address. If you would like to add a different billing address, this can be done by clicking on the “Stored address” field and selecting “New address”.
Once your order is placed, you will receive an order confirmation to the email address on your customer account. You can also view your past orders on your “My account” page (click on your name in the top right of the header to access this).
In this scenario please contact your partner success manager with the details of what happened and they will be able to advise you on the best course of action. Please read our refunds policy in our T&Cs.
All requests for refunds must be received beforeFriday, October 18.
The Web Summit partner store will refund customers if they have mistakenly ordered the incorrect items.
Our refunds policy varies depending on which payment method was used to process the order. If an order was placed by credit card the refund can be processed within five working days.
However, if the order was processed by wire transfer a member of our finance department will need to manually process the refund request and due to the proximity of the upcoming event, all wire transfer refunds will be processed post-event. To expedite the process for wire transfer refunds please include your company’s bank details along with the initial refund request
Please contact your partner success manager for more information.