Please talk to your partner success manager if you want to create an account on our partner store. You will be sent a link asking to activate your account and create a password. You will then be able to log on and browse the Web Summit partner store.

Yes, it is possible to create more than one account if multiple parties will be ordering for the same partner. The same ID can be used to set up the accounts for the different stakeholders e.g., an internal team, contractor and stand builder may all have accounts for the same partner. Please talk to your partner success manager if you want to create another account on our partner store.

We recommend that you add an address.

This is done as follows:

1. Go to your “My account” page (this can be accessed by clicking your name in the top left corner of the header – NB. you must be logged in).
2. On the “My account” page click “View addresses”.
3. Click “Add a new address” on the “Your addresses” page.
4. Add your address and select as default address.
5. The last field titled N/A should be left blank.
6. The address added to your account will appear at the checkout stage as your default billing address.

Once you proceed to the checkout you will be taken to the customer information page. Here your customer account address will automatically populate the billing address. If you would like to add a different billing address, this can be done by clicking on the “Stored address” field and selecting “New address”.

The Web Summit partner store will open on Wednesday, September 4 and will close on Friday, October 11.

The following payment options are available:

1. Credit card
2. Wire transfer/bank transfer

Invoices can be accessed in three ways:

1. Stored directly in your “My account” page.
2. Links directing you to a downloadable invoice are present on the last page of the checkout process and in the order confirmation email that will be automatically sent to you.
3. You will receive an email with a PDF of the invoice.

Once your order is placed, you will receive an order confirmation to the email address on your customer account. You can also view your past orders on your “My account” page (click on your name in the top right of the header to access this).

In this scenario please contact your partner success manager with the details of what happened and they will be able to advise you on the best course of action. Please read our refunds policy in our T&Cs.

If you are experiencing any difficulties, contact your partner success manager. They will be able to assist you in resolving any issues.

All requests for refunds must be received before Friday, October 18.

The Web Summit partner store will refund customers if they have mistakenly ordered the incorrect items.

Our refunds policy varies depending on which payment method was used to process the order. If an order was placed by credit card the refund can be processed within five working days.

However, if the order was processed by wire transfer a member of our finance department will need to manually process the refund request and due to the proximity of the upcoming event, all wire transfer refunds will be processed post-event. To expedite the process for wire transfer refunds please include your company’s bank details along with the initial refund request

Please contact your partner success manager for more information.